Be in the Flow – Follow Your Path!

Posts tagged ‘anger’

How to Deal With an Angry Person?

How to Deal With an Angry Person?

Whether you encounter an angry person in your family, workplace or in another setting, there are things you can do to help yourself. Understand that long-term exposure to an angry person has its consequences.

When you encounter an angry person, realize that you are likely the whipping boy for something that you had nothing to do with. I remember a person who, when angry, stomped loudly going up stairs. Next thing someone would be yelled at for some innocuous reason. Once the person let out their anger, they pretended that nothing had happened. They showed absolutely no understanding of the harm that they had just caused.

So – what can you do? First of all be safe. If there appears to be no physical danger, then use the following steps.

  1. If you are in a situation where you can just walk away or hang up the phone, then that might be the best solution.
  2. If the angry person is someone close to you with whom you have repeated encounters, you may tell them that you are happy to talk with them when they have calmed down. Then walk away.
  3. If you are in a situation where a customer is angry, put on your customer service hat and listen. Once the angry person feels heard, you are likely to know what to do next.
    • If the angry outburst is due to a mistake or fault of your business, then apologize.
    • If you can take corrective measures, then tell the customer exactly what will be done to correct the error, by whom, and by when.
    • If you don’t know how to make things right, ask the customer, “What can we do to make it right?” If that is within your power to grant, then make it so, or propose something similar.
    • If there is nothing that can be done, at least empathize with the customer for the trouble or inconvenience that was created. Often a customer wants to be truly listened to and their complaint heard. That may suffice.

Why this Matters:

We all deal with angry persons from time to time. When an angry person feels truly listened to, often the person will be impressed with the non-confrontational way they were dealt with. If it is a business situation, you may just have won customer loyalty. If it is another encounter, you may have just diffused a volatile situation.

Taking it Further:

Some people, especially in close relationships, use anger, sarcasm, cynicism, or put downs to control and to get their way. This is unhealthy behavior and results in unhealthy relationships. In family situations you will need to be strong and create healthy boundaries. For further reading I suggest the “Boundaries” books by John Townsend and Henry Cloud.

In interpersonal work situations, if you can’t solve the problem yourself, you may need to seek help from personnel. For further reading I suggest the book from Harvard Business Press Pocket Mentor: “Managing Difficult Interactions – Expert Solutions to Everyday Challenges”.

 

Contact me:

To determine if coaching can help you achieve your goals, schedule a free coaching consultation. Call Edith at 847.913.3900. Isn’t it about time you invested in you and your goals?

You Aren’t Afraid for the Reasons You Think

You Aren’t Afraid For The Reasons You Think

Are you afraid? What are you afraid of? Why? What’s underneath it?

We have many experiences in life that have caused us to be fearful. Young children try to make sense of the world. When others in their lives act in ways they don’t understand, the child tries to make sense of it. Often the child will assume that it is somehow their fault. So they start limiting themselves of things that are dangerous to do or things that will get them into trouble: don’t steal things, don’t eat sweets before a meal, don’t play or have fun when someone is in a bad mood, don’t smile when someone is angry, fear of loud noises, … What are things you learned to be afraid of as a child?

Story: A Father’s Fear

This is a story I heard a long time ago about a fearful father. The story went something like this. The father had a daughter. One day, for the first time, she experimented with makeup. She wasn’t very good at it. She spent a lot of time until she got it to where she thought she looked pretty. She was proud of herself. As in many early attempts, it was way overdone, not very subtle.

Her father saw her. Seemingly out of nowhere he went into a rage and hurt her severely. Years later when he and his daughter made peace, they finally understood what had happened.

The father had been the son of a prostitute. At some point he became the person who was expected to find customers for his mother if he wanted to eat. His mother had worn overdone makeup. He decided that when he grew up, he would walk away from it all and he had. His daughter’s inexperienced overdone application of makeup had triggered those earlier memories with such a force, that he went out of control and into a rage before he even knew what had happened. His fear transferred to the next generation. Without realizing it the father had been afraid that his daughter might become a prostitute. The makeup triggered that fear. In the end he couldn’t walk away from his fears but had to acknowledge and work through them and heal them. Only then could he be free of the fear and rebuild a relationship with his daughter. In the meanwhile his daughter had learned to apply makeup in a way that was truly flattering to her.

Call to Action and Why This Matters:

We can spend a lifetime working through all our fears. Or we can spend a lifetime working through the fears that stand between us and what we most aspire to. Our fears will keep getting in the way until they are resolved. Decide what you most want in life. Then work through those fears first that stand between you and what you’ve chosen. There are four ways to deal with fears: flight, fight, freeze or face.

1. Flight: Avoid fearful situations. In extreme circumstances they become phobias: fear of snakes or spiders, fear of heights, hear of crowds, fear of germs and sickness, fear of nothing to do and boredom, fear of being wrong and making mistakes, fear of anger.
2. Fight: Respond in anger. Many people are afraid of anger in someone else. Becoming angry therefore can become a defense against whatever you are afraid of. It keeps people at a distance.
3. Freeze: Some hunted animals, when escaping from their predators isn’t an option any more, will play dead. Some predators will only eat live pray. People who freeze, basically “hold their breath” hoping the frightening situation passes soon. They may be unable to move or take action.
4. Face your Fears: Fears hold you back from what you might otherwise enjoy. The more you want something and are afraid of failing, the more difficult it may be for you to act. Taking action steps towards what you want, being willing to fail, taking a risk, overcoming an obstacle – that is where your greatest satisfactions and accomplishments will come from. And some of your greatest disappointments. The challenge lies in deciding what you want, then going for it, and being ok with achieving or failing to achieve what you want.

Taking it Farther:

To truly heal a fear, you can keep taking action until you are no longer afraid. For example if you are afraid to try new things, you might have been afraid of learning to use a computer and using email. At some point you became comfortable with it and you are no longer afraid. Repetition over a period of time dissolved your fear.

Other fears, like in the story of the fearful father, can more easily be traced back to an event or experience in childhood. Understanding those situations more fully (a girl experimenting with makeup does not signify that she on the path of becoming a prostitute) helps you let go of triggers. There are many ways to let go of triggers: tapping, therapy, Neuro Emotional Technique, coaching, and others. The important thing is to identify and let go of triggers that prevent you from achieving those things most important to you in your life.

Contact me:

If you would like to know about your energy levels and how to bring more positive energy into your life, call me to schedule an Energy Assessment and coaching. Start living the life you choose. Call Edith at 847.913.3900.

Are You in Control of Your Own Life or a Victim of Circumstances? You Can Change All That.

Are You in Control of Your Own Life or a Victim of Circumstances? You Can Change All That.

Many of us have “Good Days” and “Bad Days” and most of it is out of our control. Or is it?

Sometimes we get out of bed and something bad happens right away and we might say, “It’s gonna be a bad day.” The day has barely started and we have already written it off as hopeless.

On the other hand, after many days of rain, the sun is finally shining and we feel re-energized and ready to tackle anything.

How often do you feel like you are in charge of your own life and how often do you feel like a victim of circumstances? Did you know that you can change that? Did you know that your percentages can be measured with an Energy Assessment and the results also give you information on where your life view is preventing you from living the life you deserve?

Story: How is your energy?

Several years ago I found out about an assessment tool, which I now offer to my clients: the Energy Assessment. Here is my personal experience with it. The tool measures what percentage of our lives we live “below the line” in emotions of victimhood and anger, and how much time we spend “above the line” feeling in charge of our lives. Because I was so impressed with the results I decided to train to administer the assessment.

So, only a few months later, as part of the training, I took the assessment again. In the meanwhile, an event that was traumatic to me happened in my life. I was surprised that there was a noticeable change on the assessment. It certainly reflected the way I was feeling then. When I questioned the instructor, the creator of the assessment, he was only surprised that the event didn’t affect me even more profoundly. So I know first hand, that outside influences can change the way we view ourselves within the world and that the impact of a major event can be measured. Even more importantly, we can positively affect how we respond to life’s rollercoaster ride. We can change our energy and our worldview, so that the “downs” don’t get us down for as long and we can be “up” more of the time. Wouldn’t you like to be up more of the time? It is possible, despite whatever life dishes out for you.

Call to Action and Why This Matters:

Knowing where you are now is always the first step to getting where you want to go. Knowing where you want to go from here is usually the second step. Reducing how often and for how long you feel like a victim, respond in anger, harbor resentments or similar emotions, will free you up to enjoy life more and take constructive actions on your behalf.

Make a list of where in your life you feel hurt, not in control, angry or resentful. Can you see patterns that repeat? Once you see a repeating pattern you have identified something in your life that doesn’t work for you. Think back of the last time a situation like that happened. What happened first? What happened before that? Oftentimes we can understand a situation better if we back up to what happened just before. That may be where we get the early warning sign that we are about to enter into a painful pattern.

Once you know the early warning sign, you can make some decisions. Next time that happens what will you do differently? It isn’t so important what you do, as long as you are willing to try something different until you find a new pattern that works better for you.

Example: You may be able to tell by the way your spouse enters the house after a day at work, whether they had a good day or a bad day, whether you can have a difficult conversation, whether they need your support or whether you need to stay clear of him or her.

Taking it Farther:

When you start on the path of changing the things that aren’t working for you in a relationship, it can get unstable for a time. We are creatures of habit and change is unsettling for most people. If your relationship (whether with spouse, kids, friends, or coworkers) is generally sound, you may be able to have a conversation about the patterns that don’t work for you and jointly come to a better way of interacting. Sometimes the other person truly doesn’t realize how painful a situation is for you. Then you have the opportunity to create a more loving relationship. On the other hand, if open communication is not possible, then all you can do is change your part of a situation. I guarantee that it’ll change things, but not necessarily for the better. Try different things. If the other person redoubles their efforts to maintain the status quo, you may eventually be faced with a choice: learn to accept them the way they are and heal as best as you can so you no longer hurt as much, or sever or minimize the relationship. Realize of course, that if it is you that needs to change, you will attract other people who will treat you badly until you change and heal. Once you heal, it is amazing how you attract more people who are nice and loving. From my experience, it is so worth the journey. Life definitely gets much easier and “in the flow” more often.

Contact me:

If you would like to know your current energy scores of how much negativity you have in your life and how to bring in more positives, call me to schedule an Energy Assessment. Start having the life you choose. Call Edith at 847.913.3900.

Good Grief! Is Grief Good for You?

Good Grief! Is Grief good for you?

Are you de-pressed? If unresolved grief is weighing you down, you might be “pressed down” by the weight of it. If the memories are a constant in your life (you think about it at least weekly), your life might be held in place like a boat with an anchor.

So what is grief?

Grief is deep distress at the loss of something valued or necessary, something taken from you without your agreement.

We can grieve the loss of people in our lives. We can also grieve the loss of a job, loss of a sense of feeling secure when incurring a major financial blow, losing the comfortable and familiar when moving, or the loss of our health. We may also grieve the loss of a belief: losing trust after a confidence or commitment was not kept, a broken promise. If grief stays unresolved, we add to our burden of grief that we carry around with us. It weighs us down or de-presses us.

Therefore, resolving grief and bringing closure will free us up, will give us room for more energy and joy in our lives.

Story: Resolve your differences – regularly

I was recently shown photos from a funeral. One of the photos showed two sisters who attended the funeral ceremony of their mother. The expressions on their faces were very different. One face was stricken with grief – the other was at peace.

Here is what I was told. One of the sisters spent time with her mother as her mother’s health was failing. They talked things out. When the mother passed away, there was a sense of peace and closure. Things were resolved. Her mother was no longer suffering in ill-health and in pain. Old emotional wounds had been healed.

The other sister had a lot of unresolved anger and grief. She and her mother didn’t speak. That daughter couldn’t bring herself to visit her mother in the final couple of years or even call her. Old grudges and anger and disagreements were never dealt with. Now that sister has deep lines of grief forming on her face. She is suffering.

Call to Action and Why This Matters:

To heal unresolved grief means that you need to bring closure to something you may have had no control over, something that is left unresolved. You didn’t choose the timing. You had unfinished business. You don’t know how to resolve the unfinished business. The other person isn’t there to resolve it, or you feel unable to take steps towards resolution. How can you move on?

First of all, recognize that unresolved grief weighs you down. To lighten the load is to be able to live life more fully. It’s like putting down a backpack filled with rocks. You can move more freely without it, run faster, have more fun, and feel unencumbered.

Secondly, get clear on where you have unresolved grief. Did you feel that a friend has betrayed your confidence? Was a promise broken? Did your job evaporate despite your best efforts and commitment to the company where you worked? Did a relationship end? Did you lose your nest egg in the recent financial upheaval?

Thirdly, where is the judgment? Do you blame yourself for making poor choices or do you blame others: your boss, the economy, your partner, your friend?

Sometimes when we become clear on what grief we are holding onto, it will start to release all on its own. Clarity can bring a certain amount of healing.

Next, welcoming grief into our life is a big step for many. We have been taught to suppress our emotions, or at least the “negative” emotions. We are supposed to be strong and not show our vulnerabilities. This may be even harder for many men than for women. So go easy on yourself. How? Set aside some time when you are undisturbed and in a comfortable place. Think of an area of your life where you feel you have unresolved grief. Try to feel it fully. Welcome it into your consciousness. Then ask yourself if you could let go of this unresolved grief and when. Repeat the questions until you feel done or feel a sense of peace. This particular line of questioning is inspired by materials from “The Sedona Method”. For more information go to http://www.sedona.com/

Taking it Farther:

There are many ways to deal with grief. Aurora Winter uses a series of questions starting with, “If you had known that your spouse was going to die young, would you have still chosen to be with them?” For many the realization that they cherish the time they did have, releases much of the grief. In her book, “From Heartbreak to Happiness” she chronicles her own story.

There are many resources to help you process your grief. Healing grief through regular healthy communication is probably best, when that option is still available. I can help you bring closure.

Contact me:

If this was helpful and you want more, I’m here for you.  Call to schedule coaching and start living the life you choose. Call Edith at 847.913.3900.

Adjusting Boundaries as a Cure for Stress

Adjusting Boundaries as a Cure for Stress

Some people say there is good stress and bad stress. Would you say that getting married is good stress and getting divorced is bad stress?

It appears that the body does not distinguish between good and bad stress. There are “50 Common Signs and Symptoms of Stress” listed on the American Institute of Stress (AIS) website: http://www.stress.org/topic-effects.htm which includes symptoms like headaches, back pain, nausea, chest pain, fidgeting, overwhelm, excessive hunger or loss of appetite, social withdrawal … You can have these symptoms regardless of the kind of stress you are dealing with. Ask any bride-zilla.

So let’s look a little deeper.

Story: Weddings are about redrawing boundaries

In my past as a wedding photographer, I had the opportunity to work with brides as well as the other businesses that cater to them and their special day. May my observations and thoughts help give you courage to start redrawing your boundaries.

It seems that whatever relationship dynamics exist between the various people planning the wedding are magnified under stress. For example: a bride who hasn’t been able to stand up to her mother about much of anything, will continue to have problems. Freeze, Fight, or Flight? 1. Freeze: the bride feels paralyzed and unable to speak up for what she wants. 2. Fight: the bride may fight her mother on any and every decision. 3. Flight: the bride will avoid including her mother in anything. So what’s the solution? None of those.

Let’s look at close relationships. When you get married you change your primary alliances from the family you came from to your new family unit. But often that is not a conscious decision, or it happens not at all or haphazardly. What you do take with you into your new relationship is how you deal with boundaries. If you had trouble standing up to your parents or siblings, you may have the same trouble in your marriage. If you were expected to maintain peace at all cost or secrecy, you will likely continue to do so.

←—————————————————————————-→
“Put Up With It”                                                                       “Blow Up”

Where are you on the “Put Up With It” to “Blow Up” continuum? Open communications between two people allows you to explore what each of you want and need. It allows you to draw and redraw boundaries and design your relationship consciously and in consideration with each other. And that allows you to build a relationship with very little unresolved stress. Open communication takes courage; lots of courage. If it was easy, everyone would be doing it.

Call to Action and Why This Matters:

If you toggle between being a pushover and blowing up, chances are that your relationships are stressful. Your needs are not being met and neither do others feel they can consistently count on you. The gap between how you’d like things to be and the reality is stress. Stress affects the body in negative ways and when it is unresolved, it can cause major health issues.

Taking a stress or anger management class helps you with better self-control when stressed or angry. But that is like putting a band-aid on a toothache. It doesn’t help with the problem.

What can you do? Start observing gaps in communication. Do not sabotage your efforts with talking about big things first, like where to go on vacation, whether to move to a new house, or asking your boss for a raise. Start with little things.

If your spouse or a friend asks, “where would you like to go for dinner?” don’t say something like, “whatever you want is fine with me”. Instead give yourself a little time to think, say something like, “thanks for asking, let me think about what I might like.” Then think about it and come back with a proposal like “I’d really like some fish, how about that xyz restaurant?” or “I really love the atmosphere at abc restaurant? What do you think?” Now you have the opportunity to discuss what you both want. There may be backlash to your new ways at first, especially if you have well-established patterns. It is best to stay as calm as you can.

Talking about little things may seem extremely tedious at first. It is. You are developing a new skill and practicing on small decisions where the stakes are not very high and you are more likely to be willing to compromise. It is like building your muscle to talk things out and find joint solutions. You can move to bigger decisions as your skills improve. Just think of the value of having a calm conversation with your spouse about money, sex, children, work, and household chores. With the right skills, a willing partner, and practice you can get there. You’d be amazed how many people will eventually respond favorably to your new way of being in relationship. And you’ll find out who won’t.

Taking it Farther:
There are a variety of excellent materials on boundaries. Dr. Cloud and Dr. Townsend have co-written many books on boundaries. They are excellent. They are written from a strong Christian viewpoint. If you are not Christian I hope you can still get the boundary lessons from their books or find other helpful materials.

Contact me:

Want more help? I’m here for you. Tired of the status quo? Get relief! Call to get coached and start designing the life you want to live. Have questions? Call to get answers. Edith at 847.913.3900

%d bloggers like this: